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          上海張江海科雅樂..

          微信招聘

          Guest Service Manager 賓客服務經理

          6000-7999
          上海張江海科雅樂軒酒店
          浦東新區
          • 國際四星級酒店  |
          • 150-500人  |
          • 2021-04-18

            不限工作經驗  不限學歷   招2人  性別:不限
            英語 良好   年齡:不限

          職位信息


          Job Description 崗位描述:

          1. To supervise all Front Desk services by making sure that these services are available and carried out with the utmost efficiency.
          督導及管理前臺的各項工作,確保各項服務指標能達到最良好的績效。

          2. To constantly strive to please all guests that he/she may come into contact during his/her work hours.
          確保員工工作期間始終向客人提供高水準的服務。

          3. To study and evaluate the operation and procedure of the Front Desk, and suggest improvements to the Front Office Manager.
          研究和評估前臺的運作和工作程序,并有責任向前廳部經理提出合理化建議。

          4. To assign duties and responsibilities to subordinates and to assist them in their duties.
          對下屬進行工作任務和職責的分配,并提供必要的協助以確保其順利完成工作。

          5. To ensure that all VIP guestrooms are pre-assigned and inspected prior to the guest’s arrival.
          確保所有房間在貴賓抵達前都已安排好并檢查過房間內所有的設施設備都在良好的狀態。

          6. To liaise with Front Desks on all outstanding bills for departing guests.
          督導前臺確保所有待離店客人帳單的準確性。

          7. To liaise with the Asst. Front Office Manager on any guest complaints or problems.
          協助前廳經理處理賓客的建議及投訴。

          8. To immediately recognize VIPs, Marriott Reward guests.
          當即識別酒店貴賓及萬豪會員客人。

          Qualification 任職條件:

          1. Minimum 3 years of relative area work experience; minimum 1 years of management experience.
          至少3年相關領域工作經驗;至少1年管理經驗
          2. Customer Service Oriented
          具有“客戶服務至上”的理念
          3. Efficiency
          高效的工作能力

          4. Desirable Communication Skill
          良好的溝通技能
          5. Organizer
          較強的組織能力

          6.Team Player
          良好的團隊合作精神

           



          聯系方式


          電 話:021-38168888
          聯 系 人:人力資源部
          電子郵箱:lucy.ji@alofthotels.com
          公司網址:https://aloft-hotels.marriott.com/
          地 址:上海市浦東新區海科路550號
          郵政編碼:



          公司信息


          上海張江海科雅樂軒酒店坐擁優越的地理位置。酒店位于浦東新區,毗鄰張江高科技園區,距張江高科站(地鐵2號線)僅5分鐘車程,步行5分鐘可抵達地鐵13號線中科路站,距迪士尼樂園驅車10分鐘便可抵達。

          酒店擁有191間精致的客房,“聚聚樂”全日餐廳則提供美酒佳肴;時尚聚集地 WXYZ吧,交朋會友,悅享歡樂時光。同時,酒店還擁有面積達一千多平方米的會議空間,一間520平方米的宴會廳和4間時尚會議室,適合舉辦各類會議、聚會及慶祝活動。

          在雅樂軒酒店我們期待著擁有開放空間、開放思維和開放表達的旅行者光臨。雅樂軒提供獨特的空間,在這里必要的格調突出社交場景充滿活力的韻味(味道);這里唯一的方向是向前推進。我們正在尋找不懼打破常規的創意自我表達者。如果您是欣賞技術前沿專題和充滿活力的社交場景的人,我們誠邀您與雅樂軒酒店攜手譜寫未來的職業生涯。

          簡歷請發至lucy.ji@alofthotels.com

          Aloft Shanghai Zhangjiang Haike sits on an unparalleled geographical location. Conveniently located in the Pudong District nearby Zhanghjiang Hi-Tech Park, and is only an easy 5-minutes’drive from the Zhangjiang Hi-Tech Park Station (Shanghai Metro Line 2); and the 5-minutes’ walk from the Zhong Ke Road Station (Shanghai Metro Line 13). Disney land is 10-minutes’ driving range from the hotel.

          Check out our 191 bright and airy, high-tech yet comfy guest rooms. “Nook” all day dinning serves delicacy; meet and Mix at WXYZ bar. Total gross meeting space is over one thousand square metres host a stylish meeting or celebration in our 520 sqm grand ballroom or a gathering in one of our 4 sleek meeting space.

          At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.

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