<form id="xjh17"><listing id="xjh17"></listing></form>

    <address id="xjh17"></address>

      <form id="xjh17"></form>

          上海索菲特海侖賓館

          微信招聘

          客戶關系主任/經理 Guest Relation Officer/Manager

          面議
          上海索菲特海侖賓館
          黃浦區
          • 國際四星級酒店  |
          • 500人以上  |
          • 2021-04-22

            三年以上工作經驗  大專學歷   招若干人  性別:不限
            英語 熟練   年齡:不限

          職位信息


          General Mission職責概述:

          Reporting directly to the Front Office Manager and Director of Rooms, the Guest relations Manager is responsible for assisting the Management in the overall day to day operations of Sofitel Hyland Shanghai whilst on duty At all times the Guest relations Manager is expected to lead by example - the behavior, speech and appearance must be without fault.  The treatment of staff must be courteous and discretionary.  The guest service standards must be the benchmark that sets the levels to be attained by all hotel staff.
          直接向前廳部經理匯報工作,在當班期間,客戶關系經理要協助酒店管理層負責整個酒店的日常運作。當班客戶關系經理要始終起到表率作用-不能有錯誤的言行舉止。對待員工態度親切慎重。所有員工須達到規定的客戶服務水平。

          Main Responsibilities主要職責:

          The Guest relations Manager is responsible and accountable, under the direction of the Front Office Manager, for the efficient overall day to day operations of Sofitel Hyland Shanghai whilst on duty.  They are to maintain the highest standard of guest service and satisfaction.  The Guest Relations Manager is responsible for engendering team spirit and motivation in all staff.  They must also be fair and just in any staff disciplinary action required.  The Guest Relations Manager  is also expected to be a "hands-on" Manager. By this, we expect that they be prepared to lend "hands-on" assistance if a hotel area/department becomes very busy.  It must be emphasized that this "hands-on" assistance must be approached with the "hotel as a whole" in mind, and must not be detrimental to the efficient operations of other areas.
          客戶關系當班經理在前廳部經理的直接領導下,在當班期間負責整個索菲特海侖賓館的正常運作。要保持最高的服務水準和贏得客人最大的滿意。客戶關系經理對增強員工的團隊意識和工作積極性負有責任。并要公正地對待任何一名員工的違紀行為。當班客戶關系經理要成為經理的助手。當酒店非常忙的時候,客戶關系經理要進行協助工作。需要強調的是客戶關系經理必須有酒店的整體意識,不能防礙其它部門的有效運轉。
          As a representative of the Hotel Management, the Guest relations Manager will be called upon to deal with guest problems and/or complaints.  In dealing with these situations, the Guest relations Manager must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations.
          做為酒店管理層的代表,當班的客戶關系經理要負責處理客人的問題和投訴。在處理這些情況的時候,當班經理要運用自己的聰明才智和外交手腕在酒店組織政策許可的范圍內處理好這些問題。
          The Guest relations Manager is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to Sofitel Hyland Shanghai.
          當班經理要負責重要客人的迎領工作。要確保重要客人抵達索菲特海侖賓館時感覺舒適并受到了熱情的歡迎。
          Ensuring guest history/preferance is always maintained.
          保證保存和更新賓客的住宿史/喜好。
          Able to represent hotel management during weekends and nights.
          在周末及夜間承擔起酒店管理層的職責。
          To arrange alternative accommodation for the turn away clients as when hotel fully booked.
          在酒店客滿的情況下,提前為無法入住的客人安排額外供客人選擇的預定。
          Responsible for security checks of the entire hotel and its equipment on a regular basis each day/evening.
          每天/晚需要負責進行整個飯店的安全和日常的設備檢查工作。
          Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty.
          負責解決當班期間發生的安全問題。
          The Guest relations Manager is to ensure and oversee that the Receptionist/Cashier shift procedures/duties are completed on time and are procedurally correct.
          當班經理要負責監督接待員、收銀員及時準確地完成本職的日常工作。
          Brief incoming duty manager’s on items to be followed-up.
          向接班的當班經理簡要介紹需要落實的有關事項。
          Maintain daily an accurate record in the duty manager’s logbook of items and incidents which may be of concern to management and /or which may require further attention.
          如果是管理層需要的或者日后可能需要注意的事情,要如實地記錄在當班經理的交班記錄本上。
          To assist as required/requested with the solving of any guest complaints/problems.
          根據需要協助解決客人的投訴和問題。
          The Guest relations Manager is responsible for acting fire and emergency procedures and for contacting Senior Management in case of a fire or emergency whilst on duty.
          當班經理要負責執行防火和安全條例,在當班時一旦發生火災或安全問題要同酒店的高級管理人員聯系。
          To ensure that you as a Duty Manager are constantly aware of and `up-to-date' with all happenings and operations within the hotel.  It is vital that you have an obvious presence throughout the hotel, and be visible and moving through public areas and departments continually whilst on duty.
          作為一名當班經理,要始終密切關注飯店的運作和最新發生的所有事情。當班期間,必須時刻巡視酒店的各個公共區域和各部門,令員工時刻意識到你的存在。
          Ensure that you as a Duty Manager are completely aware of all Sofitel Hyland Shanghai services and facilities, outlet operating hours and scope of service.
          做為當班經理要對索菲特海侖賓館的服務質量和設施設備以及餐廳的營業時間及服務范圍了如指掌。
          Responsible for on going pertinent/relevant log book communication to other shifts/departments.
          負責向其它班次/部門協調交班本上有關需要溝通的事項.
          Checks with Front office supervisor for room status for the day
          與前廳部主管核實全天的客房情況。
          Checks daily arrival list for VIPs, regular and all FIT guests. Introduces hotel facilities and special services to guests while rooming. Follows up checks-in.
          當天核查重要客人、常客及所有非團體外籍客人的抵店清單。客人住房登記時,應向客人介紹酒店各項設施及特殊服務,并落實客人入住手續。
          Co-ordinates and follows up immediately with Executive Housekeeper and Engineering Department for any request of guest regarding maintenance and repair in the guestrooms.
          客人所提出的客房任何維修服務時,應立即與行政管家和工程部聯系合作。
          Inspects floors, guestrooms and public areas regularly.
          定期檢查地面、客房及公共區域。
          Check, make sure that posters, frame and function notice are properly maintained and makes sure the elevators are clean and in proper condition.
          檢查確保行李架結構與功能完善,電梯清潔,運行良好。
          Oversees the daily movement of guest activities and be able to resolve any guest complaints and to establish an amicable relationship with guests, clients and customers of the Hotel.
          觀察客人的日常行為和活動,消除客人的不滿并且同客人以及酒店的客戶建立起友好的關系。
          Through close supervision, recommends improvement in operation, especially in the aspects of developing better service standards, increasing revenue and reducing costs.
          通過細致入微的管理,改善酒店的運作,特別是在提高服務標準,增加飯店收入及減少損失方面。



          聯系方式


          電 話:021-63515888
          傳 真:021-63514088
          聯 系 人:人才與文化部傅小姐
          電子郵箱:h1603-hr1@sofitel.com
          公司網址:http://www.accorhotels.com/asia
          地 址:中國上海市南京東路505號
          郵政編碼:200001



          公司信息


          Sofitel Shanghai Hyland is located in the heart of the city on Nanjing Road pedestrian shopping street. The hotel is within walking distance of People’s Square, the Bund, Shanghai Museum, Grand Theatre, the former French Concession and adjacent metro stations – Nanjing Road East Station and People’s Square Station.

          上海索菲特海侖賓館地處上海市中心著名的“中華商業第一街”南京路步行街上。步行可至外灘、上海博物館、上海大劇院、人民廣場以及前法租界,距南京東路及人民廣場地鐵站咫尺之遙。

          The commercial, cultural and historical sites are ideally on the doorstep of the Sofitel Shanghai Hyland. Its 383 rooms including 140 Superior room club millesime on 19-29 floors perfectly reflect comfort , elegance and luxury of Sofitel brand, with exclusive panoramic views overlooking the ever changing Shanghai skyline.

          地處商業、歷史、文化中心的上海索菲特海侖賓館擁有383間精心打造的豪華房和套房,均備有令人難忘的索菲特“MyBed”臥具;19樓至29樓的140間高級俱樂部客房完美體現了索菲特品牌獨有的舒適、優雅與奢華,并能讓您領略到精彩的黃浦江景以及不斷變化中的上海美景。

          4 fully equipped function rooms from 24sqm to 400sqm, with modern facilities and professional supportive staff, have successfully hosted numerous cocktail parties, dinners, meetings and conferences. In addition, the hotel has 2 restaurants and 1 bar.

          4間面積從24至400平方米的宴會和會議場所。有著完善的設備和專業的服務團隊,曾經成功舉辦過多次雞尾酒會、晚宴和各類會議。另外,酒店還有兩個餐廳和一個酒吧。

          Sofitel Shanghai Hyland is driven by a cohesive team with strong focus on skills and career development, team spirit and commitment to succeed in an innovative and cooperative working atmosphere. Suitably experienced and qualified applicants are currently sought for the following positions.

          上海索菲特海侖賓館是一支具有高凝聚力的團隊,我們致力于員工職業技能和職業生涯發展,培養團隊精神及履行責任。我們熱誠歡迎有相關經驗及適合的人士與我們共同開創創新、合作的良好的工作氛圍。 謝絕來電來訪,合則約見。

          網站簡介 | 服務聲明 | 招賢納士 | 獵頭服務 | 產品與服務 | 聯系我們 | 網站導航
          Copyright @ 2004-2021 61hr.com All Rights Reserved 滬ICP備05026878號
          天謀網絡旗下品牌:樂聘網
          午夜美女裸体福利视频